Delete your Zimpil account

How to delete your account

1. Open Zimpil (the app or the website) and log in.

2. Go to Profile → Privacy & data.

3. Tap "Delete my account" and confirm.

Can't log in? E-mail support@zimpil.com from the address on your account, or tell us the phone number on it, and ask us to delete it. We will confirm it is your account before we do.

When it happens

Your account is deleted 14 days after you ask, so you can change your mind: log in within those 14 days and tap "Keep my account". It waits while you have an active reservation or an order that has not been delivered yet. A shop owner first needs to close or hand over their shop.

What is deleted

Your name, phone number, e-mail, profile photo and date of birth; your saved addresses; saved items, followed shops and recently viewed items; your notifications and notification settings; your cart; your login methods and sessions. Open item requests lose their description and photo.

What is kept, without your personal details

Past orders and invoices, which we must keep by law, with your name, phone and address removed (only the pincode stays). Reviews you wrote stay on the shop's page as "Former customer". Search history, visit counts and support messages stay only without anything that links them to you; search history is deleted after 90 days anyway.

Questions

Write to support@zimpil.com. Grievance officer: Bilal Khan.